Mary Shores put a multiplier on her business growth when she discovered the power of words to plant the seeds of positive outcome. Author of Conscious Communications, Mary credits her “Do Not Say” list with rapid growth for her collections agency to a $40 million business, and shares practical tips you can implement right away in how you and your team members speak that spell the difference between profit and loss.
How conscious are you about the power of your words?
We learn today that words spell the difference between profit and loss, and that the words you choose as an entrepreneur, business owner and team member can plant either positive or negative outcomes for your customers, employees, vendors and others.
Mary Shores is the author of Conscious Communications: A Step-by-Step Guide to Harnessing the Power of Your Words to Change Your Mind, Your Choices, and Your Life and today she shares how she built the collections agency she launched at age 24 into a $40 million company – mainly by changing the conversation.
When Mary changed her story about herself, and the words she used, her company, Midstate Collection Solutions, also changed – uniquely, it is the only collection agency focused on positive communication, integrity and accountability.
Today we get practical about the application of her Communication Code and “Do Not Say List” so you can learn:
- What specific words to say (or not say) to provide great customer service
- How to motivate your team members
- The secrets of customer service
- What words are on the “do not say list” because they stall your business growth
- How to communicate consciously and how that will transform your life
- And much more…
More about Mary here
Get a free download of the Conscious Communications Guidebook, packed with over 35 pages of exercises at http://maryshores.com/guidebook.
You can also catch Mary’s practical coaching on Conscious Communications at Wings of Success
Plus, Mary shares her entrepreneurial journey, how she overcame tragedy to transform her life, how to get into alignment with your soul purpose and how to bounce back from any challenge on EP 124 of Wings Of…Inspired Business. Listen here.
Mary Shores overcame many challenges to get where she is: abandonment, teenage motherhood, a crippling divorce, caring for an autistic child and more.
It was a disciplined gratitude practice that enabled her personal and business growth, and it was overcoming her personal challenges that showed her how the words we speak have a profound outcome over the outcomes we manifest.
Recognized as a leader of innovative thought, Mary has spent the past decade teaching businesses and individuals how to identify their goals, create new positive ways of thinking, get unstuck and build the lives they truly want.
Mary has appeared in magazines, on television shows, and has been a guest on over 100 podcasts, including the Chicken Soup For The Soul Podcast, Positive Head, Ever Forward Radio and more.
Read the full transcript here
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